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Reservation Coordinator

Hiring Deadline: Open until filled
Position updated on:
Zip Code: 92067
Industry: All
Employer: Nomad Temporary Housing
Job Tracking ID: 1378162450
Job Description:
Nomad Temporary Housing is looking for Reservation Coordinators to join our growing

If you have the following skill sets please think about joining our team

1. College Degree - 4 year college degree required
2. Excellent verbal and written communication skills. CRM and Database experience is
essential to the role. Must be well versed in Outlook and Microsoft Word
3. 3-5 years sales and/or customer service experience
4. Proven track record of performance with processes and STRONG administration
5. Extremely detail oriented - Commitment to follow through and to work independently
on a case load
6. Must have the ability to solve problems, offer solutions, think logically and have a quick and retentive memory

7. Well Organized - Ability to perform in a fast paced dynamic work environment while
maintaining a positive teamwork attitude
8. Must possess a sense of urgency, to understand the need of a customer and
company and be able to communicate various issues.
9. Must be a flexible, self-starting and self-managing person.
10. Must have strong organizational skills and have the ability to handle multiple tasks,
respond quickly and efficiently, and keep situations under control
11. Show willingness and aptitude to take appropriate steps in finding solutions to
12. Must have basic math skills
13. Takes on additional responsibility when both big and small tasks need to be done.
14. Must be willing to work various shifts as needed. Nomad is open from 5:30 AM to
6:00 PM

1. Interact over the phone with customers determining their needs and following up with
2. Heavy email interaction with clients, guests and Nomad Partners
4. Data entry and database maintenance with guest and client information.
5. Assist with entering and tracking customer service requests
6. Quick turn-around requirements on requests and accuracy and thoroughness is
7. Complete basic math to determine rental rates and fees
8. Carry a file from initiation through move in and cater to all the guests' needs
throughout this process
9. Excellent customer service delivery every time to all levels of customers
10. Continuous communication between the client, guest and Nomad Partners at all
times regarding status of a file

Nomad was founded to provide the highest level of service and quality along with the
widest possible choices in the industry. Our commitment to service is constant and
we seek to raise the bar in the industry with our stress free processes, people and
products. Here are some of our core strengths:

• Nomad's leadership team has a combined 70 years of temporary housing and
relocation industry experience. We know how to serve and make our guests feel
special for the duration of their temporary stay.

• Our reservation process is thorough, and it starts with getting to know our guest's
needs, wants and desires that are important to them. We help find their special
location, floor, school district, or any other need.

• Our properties and apartments have been carefully selected and thoroughly
inspected prior to arrival to insure they are ready for our guests on arrival.

• We are here to resolve any problems during our guests' stays. We quickly
respond to service requests and keep everyone updated until completion via
sophisticated customer service software, continuous associate training, and
partnering with service oriented suppliers.

• In addition to Nomad's associates, we have industry associates spread around
the world that set up the apartments, provide housekeeping services, and attend
to maintenance requests during the stay. These team members are part of our
Nomad certified partner network.

• We listen to our customers and use the feedback to optimize our service for continuous improvement. We believe in customer surveys and
regular feedback sessions from our corporate clients.

• All associates at Nomad are empowered to resolve service issues. We know the
value of handling issues right the first time and on time.

Background Check - Successful applicants must undergo a background investigation,
which includes: a DMV report, criminal background investigation and drug screen.

**PROVIDE** to E-mail Link Above:
1. Resume
2. Salary Requirements
3. Link to "LinkedIn" Account
Hiring Organization: E-mail Resume and Salary Requirements to Link Above

Hiring Organization: Nomad Temporary Housing Hiring Organization: Nomad Temporary Housing

Employee Type: Full-Time, Part-Time
Compensation: $16 - 18/hr + benefits

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