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Cocktail Servers

Hiring Deadline: Open until filled
Position updated on:
Zip Code: 90810
Industry: All
Employer: The Queen Mary
Job Tracking ID: 1379201160
Job Description:
We are currently looking for part-time and seasonal on call Cocktail Servers to join the team in the Observation Bar aboard the Queen Mary.

As a Cocktail Server, you'll be responsible for serving menu items to guests in a prompt, friendly and courteous manner.

Job Responsibilities

Key responsibilities of a Cocktail Server include:

  • Greeting guests in a friendly and courteous manner
  • Taking orders, using a guest check/ticket
  • Ensuring guests are of legal drinking age
  • Stocking and maintaining the service area
  • Serving guests promptly and according to service standards
  • Collecting and processing payment for drink orders
  • Completing all necessary side work
  • Maintaining up to date knowledge of menu items, garnishes, and preparation methods
  • Suggestively selling food and beverages to guests
  • Remaining alert to guest needs
  • Checking food and beverage before serving it to guests to make sure appearance, temperature and portions are correct
  • Bussing tables according to standard procedures
  • Closing out tickets per standard procedures

Job Requirements

The ideal Cocktail Server candidate will have previous experience as a Cocktail Server and a passion for delivering excellent service. The minimum qualifications for this position are:

  • Minimum of 18 years of age to serve alcoholic beverages
  • Ability to perform job functions with attention to detail, speed and accuracy
  • Possess a basic knowledge of food and beverage preparation, service standards, guest relations and etiquette
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, and weekends
  • Ability to transport large trays weighing up to 20 pounds through a crowded room on a continuous basis throughout shift
  • Ability to stand, walk, and move around during entire shift
  • Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
  • Must have a valid alcohol awareness certification or be capable of obtaining certification

    Employee Type: Full-Time, Part-Time
    Compensation: TBD

Restaurant Jobs Description

Cooks

The most important factor to consider when hiring a cook is experience. Preferably, experience in the style of food you will be serving. Cooking candidates should express an enthusiasm for the food you plan to serve. If a cook is professionally trained, be sure that they can handle the speed of a busy kitchen as well as produce delicious dishes. Food safety, such as a Serve Safe certification is also a plus. While cooks don’t need to be as personable as the wait staff or hostess, they should be someone who can work as part of team and be reasonably polite.

Wait Staff

If you are expecting a high paced, quick turnover rate each day, you need someone who can move fast. However, if the view of your restaurant is quiet, intimate, and slow-paced, such as fine dining, then you need someone who is comfortable that type of atmosphere. When interviewing for wait staff positions, ask each candidate what their strengths are. A server should be knowledgeable of the type of food you serve, as well as have a basic familiarity of wine and mixed drinks.

Host

The general job of a restaurant host is to meet, greet, and seat customers. Therefore it is an excellent entry-level job for someone without a lot of restaurant experience (or any). The host should be friendly and courteous, and also know how to handle rushes, waiting lines. A host should be an organized person who is comfortable multi-tasking.

Bartender

This position is often tops on the front-of-the house job ladder. To be a great bartender (and that is the only type you should hire) a person must have a wide knowledge of mixed drinks, be friendly to both customers and staff and be a good listener. Great bartenders can give quality, attentive service to their own customers, while still getting the staff their drinks. Honesty is another important requirement. The bartender handles a lot of cash each shift and you need to be able to trust that he or she will not siphon any off the top.

Dishwasher

This is usually an entry-level position in the business. While dishwashing isn't the most desirable job in a restaurant, it is one of the most important. It's always a good idea to be a little nicer to your dishwashers-- give them a free meal or a tip after a particularly busy night to keep them from walking off in the middle of a shift. Because, if they walk, there is a good chance the owner may have to finish the job! If an employee can stick out a few months in the dish pit, then they are worth bringing up through the ranks, since nothing else will help build character the way dishwashing does.

Busboy (also referred to as a Busser)

Often, the first promotion a dishwasher gets is to busboy. This position is ideal for a high school student. The busboy is a gopher of sorts. His main job is to bus the dining room tables, however he can be conscripted by the cooks to fetch ingredients that are running low, or by wait staff to help make desserts or salads. The bartender may have a busser restock his coolers, if he doesn't have his own bar-back. Bussing positions are an excellent way to gain exposure to all parts of the restaurant business, and a good transition to either a front of the house or back of the house position.