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Banquet Houseperson

Hiring Deadline: Open until filled
Position updated on:
Zip Code: 78734
Industry: All
Employer: Lakeway
Job Tracking ID: 1378388876
Job Description:
JOB OVERVIEW
Responsible for meeting and exceeding the expectations of all guests. The Banquet Houseperson is responsible primarily for assisting in serving, setting-up, and clean-up of all banquet functions. This is a fast paced position that will involve customer interaction.


ESSENTIAL JOB FUNCTIONS
o Maintains a commitment to customer service and guest satisfaction
o Provides general resort information for guests
o Resolves guest issues promptly and with great care and effectiveness
o Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
o Maintains an up to date working knowledge of all resort amenities as well as any special events
o Prepares all banquet space prior to events
o Tears down all banquet space after events
o Follows Banquet Event Orders with strong attention to detail
o Maintains a strong knowledge of various types of set-up
o Assists the banquet servers/captains with clearing of tables as needed
o Assists the A/V team with setting up equipment
o Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/decor
o Removes centerpieces/decor after events and stores appropriately
o Removes soiled linens and stores appropriately
o Assists with transporting food/beverages to event location
o Attends appropriate resort, division and department meetings
o Maintains the cleanliness of banquet storage rooms
o Assembles dance floors
o Arranges buffets, stages and podiums
o Interacts with resort staff in a professional manner, assisting other departments with necessary information
o Always maintains a professional demeanor and attitude
o Communicates all pertinent information to the banquets team
o Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to the on-duty supervisor.
o Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
o Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
o Maintains a professional appearance. Follows all property dress code standards
o Remains alert, courteous and helpful to the guests and colleagues at all time
o Performs other duties as assigned

Please contact the HR Department directly at 512-261-7319 to schedule an appointment.

Employee Type: Full-Time, Part-Time
Compensation: $11.50/HR
Apply Phone: 512-261-7319

Restaurant Jobs Description

Cooks

The most important factor to consider when hiring a cook is experience. Preferably, experience in the style of food you will be serving. Cooking candidates should express an enthusiasm for the food you plan to serve. If a cook is professionally trained, be sure that they can handle the speed of a busy kitchen as well as produce delicious dishes. Food safety, such as a Serve Safe certification is also a plus. While cooks don’t need to be as personable as the wait staff or hostess, they should be someone who can work as part of team and be reasonably polite.

Wait Staff

If you are expecting a high paced, quick turnover rate each day, you need someone who can move fast. However, if the view of your restaurant is quiet, intimate, and slow-paced, such as fine dining, then you need someone who is comfortable that type of atmosphere. When interviewing for wait staff positions, ask each candidate what their strengths are. A server should be knowledgeable of the type of food you serve, as well as have a basic familiarity of wine and mixed drinks.

Host

The general job of a restaurant host is to meet, greet, and seat customers. Therefore it is an excellent entry-level job for someone without a lot of restaurant experience (or any). The host should be friendly and courteous, and also know how to handle rushes, waiting lines. A host should be an organized person who is comfortable multi-tasking.

Bartender

This position is often tops on the front-of-the house job ladder. To be a great bartender (and that is the only type you should hire) a person must have a wide knowledge of mixed drinks, be friendly to both customers and staff and be a good listener. Great bartenders can give quality, attentive service to their own customers, while still getting the staff their drinks. Honesty is another important requirement. The bartender handles a lot of cash each shift and you need to be able to trust that he or she will not siphon any off the top.

Dishwasher

This is usually an entry-level position in the business. While dishwashing isn't the most desirable job in a restaurant, it is one of the most important. It's always a good idea to be a little nicer to your dishwashers-- give them a free meal or a tip after a particularly busy night to keep them from walking off in the middle of a shift. Because, if they walk, there is a good chance the owner may have to finish the job! If an employee can stick out a few months in the dish pit, then they are worth bringing up through the ranks, since nothing else will help build character the way dishwashing does.

Busboy (also referred to as a Busser)

Often, the first promotion a dishwasher gets is to busboy. This position is ideal for a high school student. The busboy is a gopher of sorts. His main job is to bus the dining room tables, however he can be conscripted by the cooks to fetch ingredients that are running low, or by wait staff to help make desserts or salads. The bartender may have a busser restock his coolers, if he doesn't have his own bar-back. Bussing positions are an excellent way to gain exposure to all parts of the restaurant business, and a good transition to either a front of the house or back of the house position.