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Guest Service Representative

Hiring Deadline: Open until filled
Position updated on:
Zip Code: 60540
Industry: All
Employer: Naperville
Job Tracking ID: 1377360941
Job Description:

Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations

-Communicates and demonstrates the service brand behavior to other employees

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

- Performs other duties as required to provide the service brand behavior and genuine hospitality

-Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay

-Keeps current on and promotes hotel accommodations, services and area attractions

-Responds to customer inquiries for information

-Arranges for services requested by the guest by working with other departments as appropriate

-Stays current with developments in the hotel by reviewing and updating the communication log

-Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes

-Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services

- Makes reservations in accordance with management practices

- Processes customer credit at check-in in accordance with hotel policy

- Identifies and records special billing instructions and notifies Accounting

- Obtains appropriate approvals and signatures

- Follows hotel policy on cash banks

-Ability to work flexible shifts including evening, weekends and holidays
-Ability to work independently
-Have a great Customer Service Attitude! Carlson Hotels Managed

Please Click Here to apply

Employee Type: Full-Time, Part-Time
Compensation: TBD

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