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Guest Service Representative

Hiring Deadline: Open until filled
Position updated on:
Zip Code: 60540
Industry: All
Employer: Naperville
Job Tracking ID: 1377360941
Job Description:

Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations

-Communicates and demonstrates the service brand behavior to other employees

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

- Performs other duties as required to provide the service brand behavior and genuine hospitality

-Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay

-Keeps current on and promotes hotel accommodations, services and area attractions

-Responds to customer inquiries for information

-Arranges for services requested by the guest by working with other departments as appropriate

-Stays current with developments in the hotel by reviewing and updating the communication log

-Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes

-Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services

- Makes reservations in accordance with management practices

- Processes customer credit at check-in in accordance with hotel policy

- Identifies and records special billing instructions and notifies Accounting

- Obtains appropriate approvals and signatures

- Follows hotel policy on cash banks



-Ability to work flexible shifts including evening, weekends and holidays
-Ability to work independently
-Have a great Customer Service Attitude! Carlson Hotels Managed




Please Click Here to apply

Employee Type: Full-Time, Part-Time
Compensation: TBD

Restaurant Jobs Description

Cooks

The most important factor to consider when hiring a cook is experience. Preferably, experience in the style of food you will be serving. Cooking candidates should express an enthusiasm for the food you plan to serve. If a cook is professionally trained, be sure that they can handle the speed of a busy kitchen as well as produce delicious dishes. Food safety, such as a Serve Safe certification is also a plus. While cooks don’t need to be as personable as the wait staff or hostess, they should be someone who can work as part of team and be reasonably polite.

Wait Staff

If you are expecting a high paced, quick turnover rate each day, you need someone who can move fast. However, if the view of your restaurant is quiet, intimate, and slow-paced, such as fine dining, then you need someone who is comfortable that type of atmosphere. When interviewing for wait staff positions, ask each candidate what their strengths are. A server should be knowledgeable of the type of food you serve, as well as have a basic familiarity of wine and mixed drinks.

Host

The general job of a restaurant host is to meet, greet, and seat customers. Therefore it is an excellent entry-level job for someone without a lot of restaurant experience (or any). The host should be friendly and courteous, and also know how to handle rushes, waiting lines. A host should be an organized person who is comfortable multi-tasking.

Bartender

This position is often tops on the front-of-the house job ladder. To be a great bartender (and that is the only type you should hire) a person must have a wide knowledge of mixed drinks, be friendly to both customers and staff and be a good listener. Great bartenders can give quality, attentive service to their own customers, while still getting the staff their drinks. Honesty is another important requirement. The bartender handles a lot of cash each shift and you need to be able to trust that he or she will not siphon any off the top.

Dishwasher

This is usually an entry-level position in the business. While dishwashing isn't the most desirable job in a restaurant, it is one of the most important. It's always a good idea to be a little nicer to your dishwashers-- give them a free meal or a tip after a particularly busy night to keep them from walking off in the middle of a shift. Because, if they walk, there is a good chance the owner may have to finish the job! If an employee can stick out a few months in the dish pit, then they are worth bringing up through the ranks, since nothing else will help build character the way dishwashing does.

Busboy (also referred to as a Busser)

Often, the first promotion a dishwasher gets is to busboy. This position is ideal for a high school student. The busboy is a gopher of sorts. His main job is to bus the dining room tables, however he can be conscripted by the cooks to fetch ingredients that are running low, or by wait staff to help make desserts or salads. The bartender may have a busser restock his coolers, if he doesn't have his own bar-back. Bussing positions are an excellent way to gain exposure to all parts of the restaurant business, and a good transition to either a front of the house or back of the house position.